We answer your most common questions about shipping services

Do you need to organise a delivery service but can’t figure out a part of the process? We’ve got you covered!

We dedicate a lot of our efforts to making shipping as easy as possible for you, including answering all your questions. In this article, we have put together the most commonly asked questions split by some of the most common categories.

Organising the shipment

• Do couriers bring the packing boxes?
• Is it worth it to get shipping insurance?
• Can you mail a package without a name?
• How to send a gift anonymously?

About the pick-up

• The courier didn’t show up – what now?
• The pick-up request was cancelled
• Uncollected shipments
• The courier refused to collect the parcel – why this happens?
• Drop-off locations in Portugal

About the delivery of the shipment

• What happens if I am not home for package delivery?
• Common reasons why the courier cannot locate a delivery address
• Can I get compensated for a late delivery?
• The importance of parcel delivery confirmation
• Delivery delays due to weather conditions

Troubles or issues during the delivery

• Why do parcels get damaged?
• What are my legal rights if my parcel gets lost?
• What is a misrouted parcel?
• What can happen if a parcel is left with the neighbour without permission?
• How to report a stolen package?
• Why was my parcel confiscated?
• The parcel was marked as delivered, but it was not received
• Missing the delivery of a parcel

Guides on how to ship and specific services

• What are standard courier services?
• What is an expedited delivery?
• How to send a passport?
• How to ship a package to or from an embassy?
• Can you ship a wallet?
• What to know about courier services
• How do couriers charge for delivery?
• What to do if the courier charged a surcharge?

Need help packing your items? Check our detailed packing guides.

About the delivery service in general

• Why don’t delivery drivers ring the doorbell?
• Difference between flat rate and standard shipping rate
• What happens to undelivered packages?
• What are the possible reasons for a delivery delay?
• What happens if I accidentally open someone else’s mail?
• What happens if I send money inside a package?
• What to do while you wait for the courier?
• Customs and clearing agents
• All about custom scams
• How to identify a shipping scam?
• Difference between parcel broker and courier company
• What are parcelshops?
• How to become a drop-off point?

Still need help?

If you still have questions on how to organise your delivery service, do not hesitate to contact us! Our agents are always happy to help you in the best way possible.